Terms & Conditions

Subbacultcha has the following Terms & Conditions;

Regular Membership

  • You will receive a fresh membership pass every 3 months, which is valid for the months stated on the pass.
  • The minimum period for a Subbacultcha membership is two full calendar months.
  • We only send you the Subbacultcha pass every three months so do not lose it.
  • Our goal is to have the pass delivered to your house before the first show of the month.

In the event that you have not received your pass in time for the first show of the month, please let us know immediately by sending an email to: memberships@subbacultcha.nl because without a valid pass you cannot attend our events for free.

2-month Gift Membership

  • You can treat your friend with a gift membership.
  • A gift membership costs €16 and includes a 2-month membership pass, a Subbacultcha bag and the latest issue of Subbacultcha magazine.
  • €16 will be automatically withdrawn from your bank account once.
  • After 2 months the membership will not automatically be renewed.

Admittance

  • Please note that your membership pass only grants you free entrance. It does not put you first in line, nor does it guarantee you entrance when a concert is sold out or when a venue is full.
  • As a member, it is not possible to make a reservation for a show. Just show up on time and bring your membership pass + ID.
  • If you don’t have your membership card with you, even if you are a member, you will not get in for free.
  • In case there is a pre-sale: only a limited number of tickets are sold in presale. We always reserve plenty of tickets for Subbacultcha members at the door.

Sold-out show policy

Most of our shows don’t sell out. When they do, our policy is first come, first served. Be sure to be on time!

Publications

  • The membership includes a subscription to our publications.
  • Subbacultcha publishes a quarterly magazine (4 issues a year) and several other publications, art and music related.
  • Throughout the year, we’ll send you our publications to your doorstep.
  • If you want to get your hands on back issues of our publications, check out our webshop.

Payment

  • The cost of the membership is €8 since September 2013.
  • €8 will be automatically withdrawn from your bank account around the first of every month. This will make you a Subbacultcha member from the first to the last day of that month.
  • Payment is only possible by direct debit (automatic withdrawal) from a SEPA-country bank account, to which you agreed by filling out the sign-up form.
  • If you do not have a SEPA bank account, it is possible to pay six months at once by paypal or bank transfer. Please contact us at memberships@subbacultcha.nl to arrange this.
  • If your bank refuses the automatic withdrawal, we will contact you about the failed payment. We will try and withdraw two payments at once in the following month. If payment fails two consecutive times, we will put your membership on hold. Further measures will be taken if you fail to transfer the overdue payment to us within two weeks of notification.
  • Subbacultcha cannot be held responsible in the event that you subscribe with someone else’s IBAN. If you fill out an IBAN without the account owner knowing about it and/or approving of it, Subbacultcha will pass your details on to the concerning bank.

Membership cancellation

  • The minimum period for a Subbacultcha membership is two full calendar months.
  • After the minimum period, your membership will automatically be renewed every month.
  • If you wish to cancel your membership, you can do so at any time following the initial two months by sending an email to: cancellations@subbacultcha.nl.
  • The cancellation deadline for the following month is on the 22nd of the current month (this is in order to avoid the risk of your cancellation and our shipment crossing each other). If you cancel after the 22nd, we will process your membership for the following month; that means, we will send you the membership envelope and we will withdraw the membership costs from your account.
  • If you cancel your membership before the 22nd, you will continue to be a member until the end of the month.
  • Subbacultcha does not refund money.

First month policy

Things are a bit different for the month you first subscribed.

  • Your membership starts two working days after your subscription. In the event that we are unable to send you the pass in time for a certain show, you will be placed on a ‘new members list’ for that specific show.
  • It takes two working days for a sign up request to be processed. For example: If you subscribe before midnight of Monday the 6th, your membership will be valid from Wednesday the 8th on. If you subscribe before midnight of Friday the 10th, your membership will be valid from Tuesday the 14th.
  • If you sign up after the 15th, the payment of your membership starts from next month on. In other words, your membership is free for the remaining days of the month in which you subscribed.
  • Note that we process payments around the 1st of every month. However, due to holidays or weekends the direct debit is sometimes processed later. If you subscribed after the 1st of that month, but before we processed the direct debit, we will process your payment for that month.

Canvas bag and give aways

  • When you sign up to Subbacultcha, you’ll receive a bag voucher along with your first membership card.
  • With this voucher you can pick up your very own Subbacultcha bag at one of our shows at De School.
  • Don’t forget your voucher!
  • In case you won something extra along with your membership, you’ll find further details in your mailbox.
  • If you re-subscribe within six months since the initial cancellation date, you will not receive a new Subbacultcha bag. You can purchase the latest in our webshop.

Contact

If you would like to contribute or volunteer in any way; magazine@subbacultcha.nl.
Membership-related issues: memberships@subbacultcha.nl.
Cancellation requests: cancellations@subbacultcha.nl.

Privacy Policy

Subbacultcha is serious about protecting your privacy. We will only use your personal information to contact you regarding the membership service. We will not pass your details on to other parties.